International Business
Multinational corporations Transnational corporations Borderless organizations
Challenges for Managers: Culture and Environment
5 Dimensions of National Culture:
– Power distance – Individual versus collective – Quantity versus quality of life – Uncertainty avoidance – Long versus short-term orientation
Core employees
Customers
Pleasing customers
– This has gotten more and more difficult because consumers now have more and more choices
Attitude and Profit
GLOBE Dimensions
Using Technology
Equipment/methods designed to make work more efficient
Serve customers, enhance production, provide better information to decision makers
Manager’s role
Managers can affect customer satisfaction through labor by:
– Selection – Training – Organizing – Empowerment – Leadership – Evaluation – Rewards
– They must trust their employees
Organization’s Revenue/Profit
Customer Attitude
Employee Attitude
Responsiveness Culture
Key Variables
Employees – outgoing/friendly Freedom to meet customers’ requirements Empowering employees Listening skills
E-Organizations
E-commerce E-business
Expectations
Social responsibility
– Social obligation – Social responsiveness – Ethics
Morality Values Personality Experiences
Entrepreneurship
Entrepreneurship:
– Pursuit of opportunities – Innovation – Growth
ห้องสมุดไป่ตู้
Entrepreneurship
Steps:
– Exploring the entrepreneurial context – Identifying opportunities and possible competitive
Quality and Improvement
Quality management Continuous improvement Work process engineering
Letting-Go/Coaching
Managers cant’ know every job, every system, or every policy
管理学原理英文版课件Chapter 2The Management Environment
Evolution of Modern Civilization
Agriculture : 1890s Industrialization : 1890s – 1960s Information Wave : 1970s - present
advantages – Starting the venture – Managing the venture
Managing Labor
Downsizing Rightsizing Outsourcing
Types of Workers
Contigent workers
– Part time employees – Temporary employees – Contract workers