Step 1 In-flight Service
II. Basic Information
Cruise Flight: The cruising altitude of large passenger aircrafts is mostly around 10,000 meters. When reaching this altitude, the captain will turn off the “Fasten Seatbelt” signs, but it is recommended that passengers keep their seatbelt fastened at all times when seated for the hazard of turbulences.
Step 2
New words and useful expressions
Step3
Group discussion
Step 1 In-flight Service
I. CA’s duties during flight
➢ Check the special information log and the seating chart for passengers who require special attention.
Step 1 In-flight Service
Personal items forbidden
During takeoff and landing certain items must be switched off so as not to interfere with the plane’s onboard computers and communication systems.
Contents
➢ Part 1 Reading
➢ Part 2 Dialogues ➢ Part 3 Role Play ➢ Part 4 Supplementary
Materials
Part 1 Reading
Step 1
Basic information about in-flight services
➢ Answer call buttons promptly and courteously.
Step 1 In-flight Service
➢ Responsible for the neatness and cleanliness of the passenger cabin.
➢ Responsible for keeping the passengers up to date on information about the flight.
Step 1 In-flight Service
➢ Identify passengers who have never traveled by air before, and tryjoyable for them.
➢ Identify passengers who have language difficulties and try to provide services for them.
Step 1 In-flight Service
Turbulence
➢ What can cause turbulence?
Changes in atmospheric pressures, jet streams, mountain waves, cold or warm fronts, or thunderstorms.
Step 1 In-flight Service
➢ Learn to be sensitive to the special needs of certain groups of passengers.
➢ Make frequent cabin checks throughout the flight.
➢ How can passengers get injured by in-flight turbulence?
Not wearing seatbelts, moving around the cabin, injured by baggage falling down from overhead compartment when the doors open
Cabin English
民航乘务英语
付检新 应用外语系旅游英语教研室
Unit Four In-flight
Teaching Objectives
By the end of this unit, Students will: ➢ gain knowledge of in-flight services ➢ cultivate the spirit of cooperation ➢ Grasp useful words and expressions related
Step 1 In-flight Service
II. Basic Information
Turbulence ➢ What is turbulence?
An irregular or disturbed flow of air in the atmosphere that produces bumps and lurches during flight when an aircraft flies through it.
➢ Control the cabin temperature. ➢ Look after the flight crew. ➢ Before the plane arrives at its destination, the
cabin attendants distribute and explain any passenger documentation and entry forms that must be filled out.