业务分析与需求
周金根
zhoujingen@
/
2010-2-24
目录
业务分析与需求...............................................................................................................................1 前言 ..................................................................................................................................................5 BABOK - 业务分析知识体系介绍 ...................................................................................................6
任务：确认需求（Verify Requirements）....................................................................25 任务：验证需求（Validate Requirements） ................................................................25 BABOK － 方案评估和验证概述 ..........................................................26 描述.................................................................................................................................26 目的.................................................................................................................................26 任务列表 ......................................................................................................................... 27 任务：评估需求覆盖率（Assess Requirements Coverage） .......................................27 任务：分配需求（Allocate Requirements） ................................................................27 任务：确定组织意愿（Determine Organizational Readiness） ..................................28 任务：验证方案（Validate Solution） .........................................................................28 任务：评价方案（Evaluate Solution）.........................................................................28 BABOK － 需求管理和沟通概要 .................................................................................................30 描述.................................................................................................................................30 目的.................................................................................................................................30 任务列表 ......................................................................................................................... 31 任务：管理方案和需求的范围（Manage Solution and Requirements Scope） ........31 任务：管理需求追溯（Manage Requirements Traceability）.....................................32 任务：管理需求重用（Maintain Requirements for re-use） ......................................32 任务：准备需求包（Prepare Requirements Package）...............................................32 任务：传递需求（Communicate requirements）........................................................33 BABOK － 业务分析技术概要 .....................................................................................................34 软件需求的三个层次 ..................................................................................................................... 36 业务需求.................................................................................................................................36 用户需求.................................................................................................................................38 功能需求.................................................................................................................................38 三个层次的开发关系 ............................................................................................................. 39 需求工程＝需求开发＋需求管理 ................................................................................................. 42 需求开发.................................................................................................................................42 需求获取 ......................................................................................................................... 44 需求分析 ......................................................................................................................... 44 需求管理.................................................................................................................................46 用 Kano 模型来确定需求优先级...................................................................................................48 客户满意度模型 Kano....................................................................................................48 评估需求类型 ................................................................................................................. 48 Kano 模型分析................................................................................................................49 原型开发......................................................................................................................................... 51 为什么需要原型 ............................................................................................................. 51 水平和垂直的原型 ......................................................................................................... 51 抛弃型原型或进化型原型 ............................................................................................. 51 低保真原型和高保真原型 ............................................................................................. 52 原型工具 ......................................................................................................................... 53 原型不仅仅是界面 ......................................................................................................... 54 OpenExpressApp 对原型的支持 ....................................................................................55 获取需求方法：Nine Boxes...........................................................................................................56