酒店餐饮英语培训
take too much time.
服务员:Yes,sir. All the buffet dishes are over
there, you can choose by yourself.
客人:Ok, thank you.
(after a while)
服务员:Is everything all right,sir? 客人:Very well. Can I have my bill,please? 服务员:Yes,sir. Here is your bill. Two handred and eighteen yuan in total. 客人:This is two hundred and twenty yuan.
服务员:So here is the menu.Please take your
time. I’ll be at your service later.
客人:OK.
服务员:Sir, shall I take your order now?
客人:Yes. We’d like grilled American sirloin
Ms.(小姐),sir(先生),madam(女士, 夫人),lady(女士),gentleman(先生), ladies and gentlemen(女士们先生们), everyone(每一位)
问候/欢迎
Good morning / afternoon / evening. 早上好/下午好/晚上好 How are you today,sir? 您好,先生。 Glad to see you (again). 很高兴(再次)见到您。
(a while later) 服务员:May I take your order now,sir? 客人:Yes. 服务员:We have buffet,a la carte dishes and table d’hote,which do you like best? 客人:I think we’d like to have the a la carte.
必背单词(三)
辣椒酱 chilli sauce 姜 ginger
咖喱粉 curry power 蒜 garlic
芥末
盐 salt 糖 sugar
葱 shallot
煮的 boiled 炖的 stewed
7 May I show you our menu,please?
服务员:This way,please. Would you like to seat
by the window?
客人:Yes,please.
服务员:May I take your order now,sir?
客人:Yes,please. I’m in a hurry.
服务员:Ok. We have both buffet-style and a la carte dishes. Which would you preper? 客人:I’d like the buffet. It’s simple and won’t
客人:OK, thank you.
服务员:Just a moment please.
(after the dinner)
客人:Waitress. Can I have my bill?
服务员:Just a moment sir. Well,the total is
three hundred and seventy one yuan.
服务员:You are welcome.
对话 3-2
服务员:Good morning. Would you like a seat
by the window?
客人:Yes,please. 服务员:How about this one? 客人:That’s fine. Thank you. 服务员:We have both buffet-style and a la carte dishes. Which would you prefer? 客人:I’d like the a la carte for breakfast. I’m not very hungry.
12 We have both buffet-style and a la carte dishes, Which would you prefer? 我们有自助式和点菜式,您喜欢哪一种? 13 How would you like your egg/steak done? 您喜欢鸡蛋/牛排怎么做? 14 How many are there in your party? 请问你们一共有多少人?
对话 3-1
服务员:Good evening. Welcome to our restaurant. Do you have a reservation? 客人:I don’t think so. 服务员:How many persons in your party? 客人:four.
服务员:This way,please. Would you like a seat by the window? 客人:That’s fine. 服务员:Here is our menu.Please take your time. I will be at your service soon. 客人:Thank you.
真是很抱歉。 I beg your pardon,sir. 请您原谅,先生。
Excuse me for interrupting.
抱歉,打扰一下。(不得不打扰客人时)
I am sorry, the restaurant is fully booked.
很抱歉,餐厅已经订满了。
I’m sorry to have kept you waiting,sir.
勤 练 practice
必背单词(一)
自助餐 buffet
桌布 tablecloth
玻璃杯 glass
咖啡杯 cup
刀 knife
叉 fork 盘,碟 plate
毛巾 hand towel
餐巾 napkin 碗 bowl
酒店餐饮英语 打招呼
称谓:Mr.(先生),Mrs.(太太),
客人:Here is four hundred.
服务员:Excuse me,sir. This is your receipt and change. Thank you for coming. Have a good day.
3.致歉
Excuse me.
不好意思,打扰一下。
I am awfully / very sorry.
必背单词(四)
炒的 fried/sauted 苦的 bitter
油炸的 deep-fried 辣的 hot/spicy
蒸的 steamed
酸的 sour 甜的 sweet
咸的 salty
老的 tough 嫩的 tender
对话 4-1
服务员:Good evening. Welcome! How many persons? 客人:Just two.
服务员:Ok, May I take your order now? 客人:Sure. 服务员:Here is our menu. 客人:I would like to have a fried egg,
two slices of bread with butter and
ham and a glass of milk.
Here is the menu.
您要看我们的菜单吗?/您要点菜了吗?
8 What would you like to drink? Beer / Coca
cola / sprite / fruit juice / mineral water / tea
请问您要喝点什么?啤酒/可乐/雪碧/水果汁/矿
酱油 soy sauce
黄油 butter
筷子 chopsticks
勺 spoon 醋 vinegar
蜂蜜 honey
酱 paste 番茄酱 tomato sauce
问询
1 What can I do for you? 有什么需要帮忙的吗? 2 May I take your order now? 现在点菜可以吗? 3 May I recommend our speciality for you,sir?
服务员:Anything else?
客人:That’s enough. How much is it?
服务员:Totally 109 yuan.
客人:Do I buy now? 服务员:Yes,please. 客人:Ok.here is 120 yuan. Keep the change. Thank you for your nice service. 服务员:You are welcome.
steak,grilled Angus beef tenderloin,
and French onion soup.and what’s your speciality? 服务员:Seafood. The roasted codfish with olive sauce is our special. It’s very popular. 客人:OK. A piece of roasted codfish. Do you think it’s enough for us? 服务员:Just about.
抱歉让您久等了。
4.结账
Would you like to pay cash or by credit card?
请问您是付现金还是用信用卡?
Excuse me,sir. Would you please sign your